Shipping policy
📦 Shipping Policy
At Vitoplex, we are committed to providing a reliable and transparent shipping experience.
- Processing time: 1–3 business days
- Estimated delivery time: 10–15 business days
- Shipping locations: Worldwide
- Shipping fees: Calculated at checkout
⚠️ Delivery times may vary due to high demand, peak seasons, or external factors (customs, weather, etc.).
🔄 Return & Refund Policy
Your satisfaction is important to Vitoplex.
- You have 14 days after receiving your order to request a return
- Items must be:
- Unused
- In original packaging
- Return shipping costs: Paid by the customer (adjust if needed)
Non-refundable items:
- Personalized/custom items
- Sale items (optional)
Refunds:
Once your return is received and inspected, your refund will be processed within 5–10 business days to your original payment method.
❌ Cancellation Policy
- Orders can be canceled within 24 hours of purchase
- After this period, the order may already be processed or shipped
📍 Order Tracking
- A tracking number will be sent via email once your order is shipped
- Tracking information may take a few days to update
⚠️ Incorrect Address
- Please ensure your shipping address is correct at checkout
- Vitoplex is not responsible for lost packages due to incorrect addresses provided by customers
📦 Lost or Delayed Packages
If your package has not arrived after 20 business days, please contact us at:
👉 contact@vitoplex.com
We will investigate and offer a solution (replacement or refund).
💬 Customer Support
Our team is here to help:
- Response time: 24–48 business hours
- Email: contact@vitoplex.com